Products & Inventory
What kinds of products does Craftique sell?
Craftique specializes in premium kitchen gadgets designed for home cooks. Our catalog features a curated selection of high-quality, everyday tools built to elevate your cooking experience.
How many products do you carry?
We maintain a lean, intentional catalog of around 20 evergreen products. Rather than offering hundreds of options, we focus on the tools that truly make a difference in the kitchen.
Are your products seasonal or limited edition?
No — our catalog is built around evergreen kitchen essentials that are available year-round. We don't carry seasonal or limited-edition items.
Are your products in stock?
We do our best to keep all listed products available. If an item is out of stock, it will be indicated on the product page. You're welcome to check back or contact us for restock updates.
Where are your products sourced from?
Our kitchen gadgets are carefully sourced and fulfilled through trusted partners to ensure consistent quality and reliable delivery.
Do you offer product bundles?
We currently sell products individually. If you're looking to outfit your kitchen with multiple tools, browse our full collection for the best combination.
How do I know if a product is right for me?
Each product page includes a detailed description, key features, and specifications to help you make an informed decision. If you have a specific question, feel free to reach out to us directly.
Can I request a product that isn't in your catalog?
We're always listening to our customers. While we can't guarantee we'll add every requested item, you're welcome to send us your suggestions through our contact page.
Shipping & Delivery
Where do you ship to?
We ship to the United States, Canada, the United Kingdom, and Australia. Shipping availability and rates are displayed at checkout based on your delivery address.
How long does shipping take?
Delivery times vary by destination. US orders typically arrive within 5–10 business days. International orders to Canada, the UK, and Australia may take 10–20 business days depending on customs processing.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and order total. We occasionally offer free shipping promotions — keep an eye on our store for updates.
Will I receive a tracking number?
Yes. Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your package every step of the way.
Are there customs or import fees for international orders?
International orders may be subject to customs duties or import taxes depending on your country's regulations. These fees are the responsibility of the customer and are not included in our prices or shipping charges.
Returns & Refunds
What is your return policy?
We want you to be completely satisfied with your purchase. If you're not happy with your order, please contact us within 30 days of delivery and we'll do our best to make it right.
How do I start a return?
To initiate a return, reach out to our support team through the contact page with your order number and reason for return. We'll guide you through the process.
Are returns free?
Return shipping costs may apply depending on the reason for the return. Items that arrive damaged or defective will be covered at no cost to you.
When will I receive my refund?
Once we receive and inspect the returned item, refunds are typically processed within 5–7 business days to your original payment method.
Can I exchange a product instead of returning it?
At this time, we don't offer direct exchanges. If you'd like a different product, we recommend returning the original item and placing a new order.
